FAQ

SHIPPING & DELIVERY

Q: What are your shipping options and rates for the US? A: We offer three convenient shipping tiers within the United States to ensure your new accessories arrive safely and promptly to your wardrobe:

• Free Shipping (7-14 business days): $0

• Standard Shipping (7-14 business days): $10

• Express Shipping (3-6 business days): $20

Q: When will my order be processed? A: Orders are typically processed within 1-3 business days (excluding weekends and holidays) to ensure every belt is flawlessly inspected and packaged before leaving our facility. You will receive a tracking confirmation email as soon as your package is on its way.

Q: Can I track my package? A: Absolutely! Once your belt ships, we will send you an email containing a tracking number and a link so you can follow your package's journey directly to your doorstep.

ORDERS & PAYMENTS

Q: Can I change or cancel my order? A: To ensure fast delivery, we process orders very quickly. If you need to change a belt size, update your shipping address, or cancel your order, please contact us at [Your Support Email] within 12 hours of placing it.

Q: What payment methods do you accept? A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as Apple Pay, Google Pay, and PayPal.

RETURNS & EXCHANGES

Q: What is your return and exchange policy? A: We want you to find your perfect fit! If your belt doesn't fit exactly how you wanted or you are not completely satisfied, you can return your unworn, unwashed items with all original tags and packaging intact within 30 days of delivery for a full refund or exchange.

Q: My order arrived damaged or defective. What should I do? A: We hold our products to the highest quality standards, but mishaps can occasionally happen during transit. Please take a quick photo of the belt showing the issue and contact us immediately at [Your Support Email]. We will arrange a free replacement or a full refund right away.

PRODUCT & SIZING

Q: How do I know which belt size to order? A: To find your perfect match, we highly recommend checking the specific Size Guide available on each individual product page. For the best fit, measure your waist or hips depending on where you plan to wear the belt (high-waisted with dresses vs. low-rise with jeans) and compare it to our chart.

Q: How should I care for my CoventraBelt? A: To maintain the shape and finish of your belt, avoid direct exposure to heavy water or harsh heat. For genuine or faux leather belts, wipe gently with a soft, slightly damp cloth and mild soap if needed, and hang or loosely roll them when storing to prevent creasing.